FAQ & Site Info
Terms of ServiceAll orders are made to order. Please allow 2-3 days to ship. The candles are crafted by hand from our studio in Ohio and shipped direct to your home.
Orders of any size are accepted. If you wish to order case quantities we will be happy to send you a quote. Larger quantities will take a little longer to produce. Our current lead time is 1-2 weeks. We want our candles to be fresh and new so they are made to order. Standard lead time is 2-3 days to ship single candles.
All orders are sent with either USPS or UPS with tracking. We will insure the packages accordingly. Safe delivery is a major concern so packing is done with care and diligence. Expedited shipping is offered at an added charge. Please select your preference at checkout.
If you are ordering a gift let us know in the notes at checkout. We will ship the package direct to the gift recipient with a small card.
Returns are accepted for damage or production errors. You have 14 days to notify us. We cannot accept returns for issues out of our control. Each item is made to order and is customer specific.
Because soy is all natural with no unnatural additives some imperfections may occur. Anyone familiar with soy candles will know that it will tend to have a frosted effect (or whitening of the color) This is a natural property of soy candles and in no way affects the burn-ability or fragrance throw of the candle. It can happen with temperature fluctuations which happens during shipping. We cannot accept returns for this natural occurrence unless the candle has been damaged in some way.